Preventive maintenance by Paulo Valente on ‘À Descoberta das Cinco Estrelas’

Benecar's vision in the voice of Paulo Valente on ‘Discovering the Five Stars’In the latest episode of the podcast ‘Discovering the Five Stars’, organised by the Five Star Award, Paulo Valente, Director of the Benecar Workshop, shared the company's vision of the importance of preventive maintenance, reinforcing the brand's commitment to safety and the customer.

Preventive maintenance, which is often underestimated, is seen by Benecar as a real investment. Avoiding future breakdowns, guaranteeing the safety of the driver and preserving the car's performance are just some of the advantages of this practice, which Paulo compared to health care: "It's like health care: prevention is better than cure. And the car also gives you signals, you just have to pay attention to what it's telling you."

During the interview, Paulo Valente highlighted simple but critical examples of components that wear out over time, such as tyres, windscreen wipers or the battery. Detecting these signs early prevents more costly repairs and ensures greater peace of mind behind the wheel.

At Benecar, this philosophy is applied on a daily basis with a rigorous assessment of every workshop visit. Any anomalies detected are communicated to the customer in a clear and transparent manner, with cost estimates and advice on the ideal time to intervene. ‘Our aim is to help customers avoid unnecessary costs, but also to better manage their finances without compromising safety,’ emphasised Paulo Valente.

Another point addressed was the impact of the climate on the condition of car components. Conditions such as extreme heat, high humidity or strong winds directly affect the wear and tear of key parts, from suspension and cooling systems to tyres and visibility. Paulo highlighted these factors as elements to take into account when planning maintenance.

The episode ended with a reflection on the ‘secret of success’ of Benecar, honoured with the Five Star Award for the fourth year running. Asked about this recognition, Paulo Valente was direct: "We have a management team with a well-defined purpose, aligned teams and focused on the customer. We work every day to ensure that the customer feels part of our home, because that's where our real asset lies."

More than just selling cars, Benecar has established itself as a trusted partner in its customers' motoring lives. A commitment that is renewed with every diagnosis, every repair and every gesture of care for those who drive.

Translated with DeepL.com