Storm Kristin: essential contacts for those affected

The passage of Storm Kristin through Portugal left a significant trail of destruction across the country, with particular impact on the districts of Leiria, Coimbra, Santarém, and Lisbon. Very strong winds, heavy rain, and falling trees and structures caused damage to homes, vehicles, roads, and infrastructure, leaving thousands of people without electricity, water, or access routes. In this scenario, knowing who to contact and in which situations becomes essential for a quick and effective response.

This guide brings together, in one place, the main useful contacts for those affected, from immediate emergencies to roadside assistance, roads, health services, and insurance claims.

Immediate emergency

Whenever there is a risk to life, injured persons, or serious situations requiring urgent intervention, the single emergency number should be used.

112 - Número Único Europeu de Emergência

Police, fire brigade, and INEM;

Available 24 hours a day;

Free call.

Health and clinical support

For health-related questions, clinical guidance, or referral, when it is not an immediate emergency.

808 24 24 24 - SNS 24 - Linha Saúde 24

Health information and advice;

Does not replace 112 in urgent situations.

Roads, traffic, and infrastructure

If you encounter closed roads, fallen trees, damage to roads, or need information before traveling, these are the appropriate contacts.

212 879 555 - Infraestruturas de Portugal – Em viagem

Information on closures, restrictions, and roadside assistance.

212 879 000 - Infraestruturas de Portugal – Atendimento geral

Service available on business days.

Police and security

In situations involving accidents without injuries, security incidents, or the need for an official report, the intervention of the authorities is essential.

112 - GNR / PSP

Via 112 in emergency situations;

112 automatically directs the call to the competent force.

Social support and serious situations

When the situation involves serious social difficulties or the need for institutional referral.

144 - Emergência Social

State helpline for urgent social support.

Insurance company contacts (claim reporting)

In the event of material damage caused by Storm Kristin, such as vehicles hit by trees, flooding, or structures, you should contact your insurance company as soon as possible, usually within 48 hours of the incident.

Insurance company	Contact
Fidelidade	217 948 800
Generali Tranquilidade	211 520 310
Allianz Portugal	213 108 300
Zurich Portugal	213 816 780 | 800 201 714
N Seguros	210 401 252 | 210 401 261
Seguro Directo	21 861 23 23
Lusitânia Seguros	210 407 510
Ocidental Seguros	213 507 600
UNA Seguros	217 923 100
Ageas Seguros	217 943 039
Mapfre	210 739 283
Ok Seguros	213 212 001
LOGO Seguros	21 350 0435
Caravela Seguros	211 571 982
Van Ameyde	21 394 3400
Victoria Seguros	21 313 4100
AIG	21 330 3360
Liberty Seguros	213 124 330

Important practical notes:

Use 112 only in real emergency situations, to ensure that emergency services are available for those who need them most;

In the case of material damage without victims, first contact the insurance company or roadside assistance;

Keep photographs and records of the damage, as they will be useful when filing the claim;

Always follow the instructions of Civil Protection and local authorities.